Customer service for absentee auto owner
On two occasions, we were absent long term from our home in Grants Pass, Oregon and our auto battery ran low on charge due to non-use. Consequently, the module that sends location information to the satellite stopped sending signals due to low battery condition on the vehicle.
Your customer service people were very helpful in resolving the problem of "no signal" from our stored vehicle in Grants Pass. They were understanding of why our vehicle was not sending a location signal to the satellite. I greatly appreciate their help with the resolution of our issue.