ColourGraphics.com

In spite of requesting paper only for the posters we received one with a plastic facing. There was nothing wrong with the poster as such but it is very difficult to paste the poster on the notice board owing to the resilience of the plastic coating. It has to be pinned up, damaging the board and difficult to do.

Regretfully, even though I made it quite clear in my order that I wanted the poster printed on paper, the one sent was printed with some kind of plastic facing. The back appeared to be paper but the plastic front meant that it was impossible to use paste as an adhesive and I had to use pins which was both difficult and damaged the board.

Took money before knowing that couldn't do the order. Terrible communication. To get refund - we used PayPal resolution way as it was no replies. Wasted so much time. But now they requesting review so here we go.

I made a complaint about the service we received.. we're still yet to hear back from the MD. 30/06/2017 - I spoke to Amanda on email and phone who told me that there wouldn’t be an artwork charge. 04/07/2017 – I placed the order & paid in full, expressing the urgent need to get these back. 07/07/2017 – order finally approved and called was told it would be with us on Monday 10th. 12/07/2017 – I called the office because the order had not arrived yet and found out that it hadn’t been approved and no one chased it up. 12/07/2017 – FINALLY approved both pieces of artwork – was promised that they would arrive on the following day 13/07/2017 – I have had to chase again as only one of the items arrived…. To be told that yes I’m right only one item will arrive because of various print problems.. why didn’t you let me know?? 17/07/2017 - I chased to say that I haven't heard back, this has now been passed to the MD of the company. 19/07/2017 - you asked me to submit a review, which I forwarded on.. no response. 24/07/2017 - you ask again for a review.. so here you go!

My products arrived 2 days late - with no warning whatsoever. I had to contact them just to get them to arrive then! When they did arrive there were items missing. These were delivered a day later, rendering them completely useless to me. When I contacted them they were completely unapologetic, made no attempt to put it right and haven't contacted me again since my last email. Shockingly bad service.