Sound of Mountain Music

I ordered a while ago and I am still waiting for it so I cannot really give a high number.

I was told that this flute would be an upgrade to a green sandalwood xiao I bought a year or so ago, but I’m disappointed to say that this wasn’t the case. The xiao is fine, but it doesn’t strike me as a professional instrument. It plays quite flat even when pushed in all the way, so I have to play with a pinched airy sound to get it in tune. That being said, originally the wrong flute was delivered and Sound of Mountain worked with me to get me the right flute, so I really appreciate it!

Customer service via chat before ordering was friendly and helpful. Though telling me that your shipping partner would handle any and all customs and fees that might apply is not truthful. I also haven't gotten any reply on my second message via chat, as well as on my message I left on the customer account page. Considering this, I'd be reluctant to order again, in case I'd be left alone, were any major problems to occur. Shipping itself was fine, within very reasonable time and without any hiccups. Also considering, that the shipping is not actually excluded from normal customs processing, prices are a bit higher than your competitors, though I still think they are fair.

Customer service was decent. Guy wasn't really helpful once I got my Guqin though.

The guzheng itself it’s good enough for beginners. But I did not receive the tuning spanner which should be included in the package. It was frustrating that I’ve been waiting a week for the shipper to respond and resend the tool. And it’s been two weeks that I still haven’t got the tuning spanner.