I have several iZotope products,
I have several iZotope products, Ozone, Neutron, Nectar, RX, and use them all the time. What each of the packages include greatly improve my workflow. I check the website often to see if any loyalty upgrades are available. I've never had any issues, so I can't speak to the customer service, but if it is anything like their products, I'm sure that is great as well.