Overall, we were very happy
Overall, we were very happy with the tour and would definitely recommend it to others. Note - we took the 7 day trip in May.
First, Toby, the contact person in the U.S. was great under trying circumstances. You always responded quickly and answered all our questions.
Our tour guide Idan was wonderful - very knowledgeable, organized and patient. Everything ran very smoothly, which is saying a lot in these difficult times.
We thought the tour itself was a well balanced mix of different volunteer jobs, informative speakers and touring. We understand the visit to the Gaza envelope was relatively new and thought it was a very worthwhile addition.
A couple minor points with room for improvement.
You probably can't do anything about it, but soldier who served as our contact point on the base was terrible.
The other complaint is the Jerusalem hotel, Prima Kings. It has a great location, but the plumbing in our room didn't work well and the front desk people were useless.