Thomas Kinkade Studios

I was happy that I received my delivery quickly, but the flat box was bent & when I opened the box, the art work was also bent. I would like to send it back for a replacement. I did look at the packing slip & found & saw a return form. But I don't know what I need to do to return it for a replacement. Please send me instructions. Mary Helen Wieland

First it took a long time to deliver. There was no mention anywhere when I placed the order stating that it would take longer period of time. Second and very hurting thing is that I called and told the customer service representative to change the delivery address in the very next morning ( I ordered in the evening) and she promised me that she did make necessary changes. I fully trusted her, notified recipient and went for an overseas trip but the product didn’t deliver to the address as she promised. Over the years I spent lot money for the Thomas Kincade products. This was the worst experience & forcing me to rethink about the future purchases. I couldn’t keep my promise because your end failed to keep the promise they made to me.

Ordered product 10/28/22 it is 11/15/22 and product has not shipped

Requested RMA numbers to return prints I did not feel the print were good enough for the price charged. They are dull and uninspiring and Amazon has better prints that are Thomas Kinkade for 1/6 the price. Mr. Kinkade passed on April 6, 2012 so any print they sell is not signed by him and apparently can be printed on a canvas and sold by anyone. My frustration is not that their employees are not nice because I had a positive experience with the sales person but that I have NOT received the requested RMA numbers to return the items I purchased even though I requested the RMA return days ago thru there return process on their website. They advertise no return issue with their products when dissatisfied for any reason but if they don't respond when requesting in writing for an RMA then you have to spend time disputing the credit card charge, and shipping without a provided RMA number. Disappointing unprofessional conduct. Buyer beware of this issue you may incur if dissatisfied with their print quality and requesta return. NOTE: I tried MANY times to upload a image of the prints I received but it would not allow me to just kept saying error try again!

Honestly, I was disappointed after receiving my art. Between the bad framing Job and bad hand highlighting, I won't ever place another order. It's a shame I really wanted to love it.