Thomas Kinkade Studios

The canvas wrap was shipped when promised.

It was what we wanted

wish I could post a picture of my order from September 30th but have not received :-( $ 209.00 STILL WAITING

The products offered by your company are first quality. I have never been disappointed by them. I have however been disappointed in your customer service. Recently, I took a survey sent to me thru email. I completed it, and was sent a $10. "Customer Bonus". It did not have any restrictions attached to it. When I went to use it to purchase another night light ( which would have been my fourth) it was not accepted. It was then stated that the purchase had to be more than $50. If there was any restrictions, they should have been printed in the "bonus" email. Since I am a senior citizen on a fixed income I didn't make the purchase. It would have been a special Christmas gift for my niece & her new husband (newlyweds) to be displayed in their new home. I suggest, as a customer, all restrictions should be stated up front, so there is no confusion or disappointment.

I feel there is room for improvement on the customer service side. Once you place your online order, there are no updates on the progress of your order. The "shipped" email is the only other email you receive once you've received your purchase confirmation email.