Muse Kits

I live on the West Coast. Usually the kit ships from Los Angeles to Oregon quickly. This month it shipped from Los Angeles to Texas and then to Minnesota before it was shipped back to Oregon. I didn't receive it until 2/14.

I find that the Projects and kits have become repetitive. While I have been a subscriber for quite some time, it seems like the same types of projects are repeating quite often. I've had alcohol inks and gouache/watercolor several times recently. This will likely be my last 3 month renewal as I'm not enjoying the boxes anymore. There used to be new types of art supplies just entering the market but I believe the last box that had that for me was water-mixable oils. I still suggest this subscription box for new artists or hobbyists.

Ordered Muse Kit as a birthday gift for my partner - we were both super excited. I got a shipping notification and then a delivery notification, but the kit never arrived. I emailed customer service immediately. It took several days for them to get back to me - and then the email they sent only asked one question, which I had answered in my initial email. Several days later there was a response to my answer in the form of another single question. No communicated attempts to make it right, no offer to replace or refund the kit. These kits cost too much for that type of nonsense. Adding insult to injury in the middle of that exchange, I got an email letting me know my card was successfully charged for next month's kit. Super Unimpressed.

I didn’t want this kit. I cancelled my three-month subscription but still received the September kit, with the notice my subscription had renewed for another three-months. Thus far, I’ve emailed three times and have received no response. And FYI, the September kit is not something I would like even if I received it free.

Process to redeem Rewards coupons is impossible. Can never get it to work without the assistance of customer service. Its been 3 days and have not heard from customer service on resent request for assistance.