paintplot.com/

Parts of this are great, but my package didn't come with nearly enough paint to do the background parts of the project. I sent an email, and they were happy to send me out some more paint, but here we are, 7 weeks later and it never arrived... And now I'm getting no response. I sure wish the same attention given to new customers was given to those of us that already purchased the product.

Shipping was terrible, it took almost a month to be delivered, customer service was no help, just asking me to wait instead of finding solutions (shipping a new item or reaching out to carrier) purchased the item for a birthday celebration, of course it didnt make it, going straight to waiste. Last time i order something from paint plot.

I never received my order.

Your website does not in any way indicate that it will take US customers over a month to get their orders - rather, it indicates it will take US customers 3-8 days once shipped. Even once the order is completed, it simply says "Orders may be delayed" - but doesn't mention that they'll take a month. When my package (ordered 25 Mar and arrived 28 Apr) finally arrived, it was shipped with NO padding of any kind, and the outer box was seriously crushed. It's pure luck that nothing inside was damaged (at least as far as I can tell yet). It wouldn't surprise me if the paint was dried out too, but I can't say for sure yet. I won't be ordering again due to the extremely poor customer service I've received during this order process. Understand this: it's not the delay itself that's the biggest problem, though it is a major one. It's the TOTAL LACK OF ANY FOREWARNING from your company that such a delay would happen, and the complete and total lack of any useful tracking information during its journey. "Processed by air carrier" is NOT useful tracking information, FYI. Also, the "frame" you shipped is cheap trash and not usable for any reasonable framing purpose. Good luck with your future orders. There are too many other vendors - and more local ones, with better communication for customers - to justify using your services.

So far, not a great experience as I get this survey to fill out before I even get the painting