Good first experience
I checked out a few different pbn (paint-by-number) sites before choosing PaintPlot. I chose it because of the painting I wanted to do (a place I went on holiday and loved) and the price was within my budget. The ordering process went smoothly and I received my order before the estimated time, which pleased me. Australia to Canada was a long hike, but I got updates as my kit moved across the world.
What I did not like was the emails that I kept getting while I awaited my order. I was being pushed to order the exact same thing I had already ordered! In fact, I had to go in and check my order to make sure I had not made a mistake. I emailed back to complain and got good customer service in response. Everything went fine after that.
I was asked to write this review and chose to do it even though I have only just put the first strokes of paint onto the canvas. Based on the canvas and my test swatches of the paints, I do anticipate a good outcome!
I might buy from PaintPlot again, but my further research shows that there are other good companies out there with more selection. However, I bought a collection of three pbns, so I will be busy for a while!