Good customer service covers for website inaccuracy.
The website promised 5 working days delivery. If you order by 8am on Monday, you would expect to receive your product on the Friday. Instead the first 24 hours isn't counted. Then if you choose to pick it up at the store, after you've paid for your item on the site, you find the courier company takes an extra 2 days to pick it up, then between 5-8 days to deliver!!
However a great effort by MK at customer service got me my noice cancelling headphones on the day I was leaving on my international flight.
And they had some charge, thank goodness.