Physiq Apparel

2 weeks and still haven’t gotten items

el envío ha tardado mucho tiempo

The products are great but the shipping took much much longer than expected due to a promotion issue with the free shipping.

I am very disappointed with the customer service I am still receiving regarding a missing item from an order. I received all of the clothing I ordered, WHICH I LOVE, but was missing the olive snapback hat. I was asked to provide a picture of my invoice when my word wasn't enough. I provided that, but was asked to further provide a picture of the packaging in which the items arrived! Of course, due to the slow nature of the customer service rep's responses, I no longer have the packaging and have already used and worn the other items, so of course I don't have that anymore. As an ambassador for Physiq apparel, I am surprised by this, especially when the cost of the hat is minor in comparison to the apparel I ordered. I don't understand why more than the invoice is necessary, and if it is usually required, there should be a photo upload option with the original help request form for missing items. I am disappointed, still waiting for the item and a response from the customer service rep.

The leggings were decent quality but not as nice fabric and fit as I would have expected. They had a seam at the top of the waistband. The sports bra was awful. The fit was unflattering. You could see the pads through the bra and without the pads your nipples show. The holes to put the pads in are rediculously small. I wanted to return it for being poor quality but they denied my return. Terrible customer service. Will not be purchasing from this company again.