Website was good but I
Website was good but I had a question and had a heck of a time getting a phone number. Also the leash is very light for my 50 lb dog. The vest I received this time is not nearly as good as 7 years ago, when we registered our last service dog. Shipping was good. Because we have had a service dog for many years all we really needed was the ID cards and they are OK, but again they were better previously.