www.catgenie.com

This is hands down the best purchase I’ve made for my cat! It was pricey but worth every penny. The product is excellent. My cat warmed up to it within a week and there Is little maintenance required. The only change I had to make was a new litter mat because it gets tracked throughput the house but that was an easy fix. I have recommended this to sooo many people! Buy it!

The maintenance soak is required quarterly maintenance, which is about how frequently I need to insert a new solution cartridge. It helps with descaling and cleaning the CatGenie. I recommend cleaning the hopper after soaking and BEFORE running the cleaning cycle following the soak. The machine wouldn’t drain and dry after soaking because the hopper was dirty and I got an error message, so I had to disassemble the entire unit and dump the dirty soaking water, which was tricky to avoid spilling. The instructions could be a little better, but the machine was clean like new after the soak, hopper cleaning and then cleaning the entire unit and inserting a new cartridge. There is absolutely no litter box odor in my home. After the initial learning curve, cleaning the unit quarterly after it has soaked with sanitizing and descaling solution is far less gross than cleaning a regular litter box or one that collects and stores excrement.

Always a good response when you call this company!!!

The customer service team was very patient and helpful with me and helped figure out what was causing the problem to my machine.

You can't go wrong with the Cat Genie self-cleaning box it is the best thing that I have gotten and invented with