Big Al's Pets - USA

Really great customer support and fast shipping!!

My order was received with in days after I ordered and in perfect condition.

Big al's always has more options for anything I need. I needed a part for my eheim. Filter and they had it. No one else did. They always have a wide variety of products and you can't beat that.

Hello! I would like to highlight the efforts of one of your employees that works in your aquatic section at your Mississauga location (850 Dundas Street East). The employee’s name is Andre and he was working on March 29th at 11 a.m. in your aquatic department near the betta and coral tanks. As mentioned, on Monday March 29th at around 11 a.m., I picked up a red betta fish. I have been purchased many betta fish from your location over the years. I noted that your betta fish had gone up significantly in price since I was last in the store. That was upsetting to see. Nevertheless, I had made the journey to your store and was excited to see your stock. I took a moment to consult with one of your employees by the name of Andre. I’d like to mention that Andre went above and beyond to source the right betta fish for my needs. He was curious, he looked at pictures of my previous betta fish pets and made time to go into the stock room to find the right fish for me. He was kind, patient and approachable. I would appreciate if you took a moment to send a note of appreciation to Andre at your Mississauga location for his kind, warm and generous heart. He is what customer service is all about. Another reason why I will continue to return to Big Al’s for my aquatic needs and also advise my friends and family to do the same. Thank you Andre and Big Al’s Mississauga! Thank you!

I’ve made a couple of purchases and already plan on making more! They have a great selection and from what I can tell, the prices are reasonable. I had one issue with the wrong item being sent to me and it was resolved promptly and with no hassle. All in all, I’m very happy with Big Al’s Pets!