Big Al's Pets - USA

The process to order was simple and straightforward. They have a variety of products at great prices, and I found some fish food and parts for my Eheim 2217's By mistake, the packer left out one product. I called customer service and they promptly sent out a replacement in a few days. The shipping from up there lags a bit, but that is uncontrollable. I have ordered before and would order from them again.

conure bird toys are great, our little guy just loves them! The lighting is the only place we can buy flourescent tubes that are correct & arrive in one piece every time!!

Excellent customer service. Easy to contact and helpful.

I wouldn’t have thought of doing curb side pick up for live fish and I had questions. The team at Mississauga was so accommodating and normalized some of my silly questions. When I arrived, the gentleman spend an extra couple of minutes to make sure I am happy with my choices. Really appreciate the service over the phone and in person.

In purchased a skull fountain and it arrived broken. Big Al’s Pets replaced the fountain with no hassle. It means a lot to be given excellent customer service these days.