www.mrpets.ca

Usually a great experience but when I ordered after the website redesign, my order stayed at “processing” and never switched to indicate it’s ready for pickup. After waiting almost a week I contacted customer service and they told me sometimes that happens but it’s ready for pickup. Not great that it’s a known issue. Especially since this was after the website redesign. Please fix the bugs in your website before it goes live to customers.

Everything great until checkout-the price for delivery!!! Insane!

depends on whether u send me a refund as promised on the birthday x

This was my first time ordering with mr pets. Prices were reasonable. I did an online order for curb side pickup. When I got there, the sales clerk didn’t know they offered curb side pick up so she put the bags of dog food outside their store door for me to pick up. I waited inside my vehicle for her for a while then I realized later she had put my order outside their door.

Pretty weak help. I hd to find my order on the shelf when I came to pick it up. The staff did t have a clue where it was or what they were looking for.