iGroom

Confusing that items were marked as sent together but came separately and on different days

I’m very disappointed in my experience with igroom, In the igroom has been wonderful with customer service & support. But unfortunately I can’t say that this time. I placed 2 orders in June and received partial, then placed another order july 3, and never received it. I contacted igroom by phone twice and never received a call back! I emailed igroom twice and never received anything back explaining why my orders have been delayed. I have checked their website every day trying to figure out what may be the delay to find nothing. Just a couple of days ago they posted something on their site explaining a high demand, but still nothing to me personally. I finally received a message from UPS saying I have 2 of my orders on the way. Sorry for the long rant, I’m just very disappointed.

I have been using iGroom products since your debuts. Love your products. However this shipment contained 2 leaked bottles. Poorly taped and carelessly packed. Disappointed

I am just trying to get answered and replaced products for products damaged in shipping an your not replying to emails and phone calls. . so going this avenue 443-235-0100

Zero customer service