Hatching Time

i dont like companies who false advertise about free shipping

Twice I have ordered from you. Both times my order was sent incomplete or incorrect, either the completely wrong items were sent, or the order is missing numerous and critical components. The first time it took three separate orders to get it right, the first one was wrong, the second time was still wrong and third time finally right. This took close to a month to sort out. The second order was sent completely wrong, missing numerous critical pieces so I can’t even finish building the cage. I ordered this over two weeks ago. I won’t get the replacement items till next week. This means I will not have the cage ready for my birds at the appropriate time when they outgrow their brooder. The staff on the phone customer service are courteous and agreeable to sending the correct items but seeing this type of error consistently and repeatedly speaks to some challenges in the order fulfillment processes at this company. It’s unfortunate because I appreciate the quality of the product. The poor order fulfillment process really does not match the high quality of the product.

Product came damaged. Vendor, notified via email, promised a replacement part. To date it has not been shipped. I’m out $90.