They made up for a delivery error.
My order wasn’t delivered to my house and they sent another. That was nice and I only had one touch point. I luckily placed my order with about a week of food to spare (unusual for me, I typically wait til the last minute!) and it ended up arriving just in time. As for the food, they discontinued Roosevelt but I ordered the Nutrisource beef and grains and my four pups seem to love it.