** OLD USA ** DEPRECATED

Prices are very good and delivery was fast. I would have given them a better rating but 3 items were missing without explanation. Called and found out the items were out of stock. Online store should have shown the items were not available.

where is the order?

When I called regarding the delay In shipping my latest order the fellow was sarcastic at best.

Big Al's doesn't ship the fish tanks themselves. They ship everything else, however.

It took well over a week to get my order out the door and I'm pretty sour about customer service dodging my inquiries during that time, then when the order did finally arrive it had a ton of extra packaging, was split into two very large boxes, included some things twice and an extra bag of plastic balls which I'm not sure how to use. In the end I got everything i payed for and the extra airline hosing and heaters are in my favor, so I'm not furious, but come on gang, responding a little bit promptly to customer service inquiries to explain delays goes a long way towards establishing good will with your customers, and while an overfulfilled order is better than an underfulfilled one a little bit of packaging discipline would make this operation seem a whole lot more professional.