aquariumfishdepot.com

Came in very bad condition skinny, still alive but not want eat still

We spent $1,200 in a order and 4 days later you guys call to tell me that an Achilles tang is dead.and no more available copper band (available at website)We ordered 6 cardinals, when I opened the box just 5 on the bag, 1 almost alive and 4 dead(pictures availables) then another order of 2 gobies but same!!! Just 1 on the bag(got pictures) But the must incredibly is the order of a white tail tang…... Guys is the fish that U never buy at the store !!!! Lethargic, skinny skinny , when I take the bag out of the box he was upside up ready to pass( pictures and videos) I’m still working with him trying to get him better but he doesn’t look like he going to make it , desjardinitang in good shape same with the clown tang! So instead of enjoying my fish, I’m doing all possible to keep the most expensive fish in my order to survive and quarantine all ur fish in case something come up with this order from aquarium fish depot. Prices on ur website are very good, shipping box very good but the most important Quality Live Animals, no good In my case if u guys need pictures or videos let me know

Two of the four fish arrived dead. The customer service isn't great - had a very hard time getting consistent responses and just wanted a refund but wouldn't get one, just store credit which requires more $$ for boxing and shipping.

I received 2 clown loaches and one, which was a very nice size, was dead on arrival. The smaller one died the next day. All of the other fish I received are happy and healthy. Emailed and sent pictures of the one that was DOA and video the night I received them and haven’t heard back. Hopefully they will refund me. Packaging was stellar and everything else I bought I’m thrilled about.

I had called and talked with the manager; I explained that our tank was not quite ready and ask if they would hold our fish for at least 1 week. The manager was going to do this, but evidently it was not communicated to others because the fish arrived the following day. This was not good service; when you tell someone that you will do something and then do the opposite of what you said, is poor service in my book. Not sure that we will do business with you again.