outwardhound.com

I ordered 2 vests and never received my order. I contacted customer service and they told me they couldn’t do anything and I needed to contact the delivery service, they also said they could not do anything and now i’m left with wasted money and no order.

Horrible experience! I would like to return the item and obtain a refund.

The was an issue with a life jacket that we bought for our pet. We contacted customer support - the issue was not resolved even though the product was dangerous to use. Their products are not safe and I would caution anyone from buying them.

I submitted a claim because 3 toys that I ordered for my puppy were way to big for her. I DO NOT want my money back I just want to exchange the toys for smaller ones. I sent two emails and nobody has answered to me, called 3 times and was told that someone was going to reach out to me via email and again nothing. My puppy loves the toys from your brand and I love to see her playing and happy but customer service has been awful , literally nobody cares when I explain my situation. Can someone please help me? I want to keep ordering toys from you guys , I used to buy them always from TJ max and thought the website was going to be easier to order them but so far has been a nightmare when it’s about customer service.

Tried to process return for refund - reached out via phone and email over a week ago- still haven’t heard from anyone.