Due to Travelepro's inefficiency, and
Due to Travelepro's inefficiency, and the interference of SHOP, I now have 2 of these suitcases. SHOP injected old address and phone information as I paid for the suitcase. I could not change it on line.
I IMMEDIATELY called Travelepro and spent a long time with customer service who told me that they could not cancel the order or correct the incorrect delivery address. The Travelpro warehouse blissfully told me the bag was on its way. Ultimately the bag was delivered to an empty address. A former neighbor retrieved the bag from the empty house. Very, very poor customer service from a company which should be better.