The team at Backnine were
The team at Backnine were in touch immediately regarding my custom request. I also needed the item to be shipped to New Zealand as a corporate gift. However, after I'd placed the order, due to diary changes, I unexpectedly needed the item quickly. The team at Backnine were again on the case and arranged for a courier to send the item to me from the manufacturer, rather than via their warehouse. They regularly communicated with me and I was impressed with their service.