Best CS team!!!
Recently ordered the Bear Impact CDXV and had to contact CS on two occasions. First was due to the silent crank not being in the box. The second was due to the scope being thread locked where you put the battery and I couldn’t get it open. Both occasions I was talking to someone within minutes. Both times after explaining the reason I was calling the CS team had new items ordered to be shipped. It has been the best experience I have ever had with any CS team in my life. No waiting to talk to some recording and endless amount of time on hold. The Reps were extremely friendly and absolute joy to deal with. No attitude or seemingly indifference towards you. Just respectful, friendly and helpful people. Thanks for the help! This company has definitely earned my loyalty and business in the future.