Echelon Row-s Connected Rowing Machine

Garbage

It's hard to leave a review. Since I have received it 3 months ago I have not been able to use it. I received a new piece for the controller and it still does not work. Not a happy customer. Would return it if I could and get a different brand. Very frustrating.

_x000D_ The Row-S never fully worked for me. I had issues with the screen staying up that I tried and failed to fix. Customer service was of little help with the issue. After talking to others online I was able to find out a replacement part that was needed for my Row-S. The replacement part was shipped to me a month after the order was replaced and I had no instructions as to how to install it. In frustration, I finally packed the rower up and sent it back for a refund.

I never received it. You all sent me the wrong rower and after two months of back and forth (which I am_x000D_ Still dealing with) I just found out that in order for me to rectify your error, I would have to take apart my rower, mail it back, wait for you to receive it, then I may get the correct rower from you. Instead after multiple phone calls and headache I finally conceded to never receiving the row-S and asking for a refund of the difference which I'm still not sure if I will receive. I have to wait 4-5 business days to find out if you will credit back the difference or if I have to go to BBB. Talk about a total let down and horrible customer experience.

I NEVER EVEN RECEIVED THE ROWER AND 2.5 MONTHS LATER (and 45 days after canceling my order), I ALSO HAVE NOT RECEIVED MY REFUND DUE OF $2,000!!!!! Worst experience EVER. In the meantime my Nordictrack rower is phenomenal, I ordered it 60 days after I ordered Echelon, have received it and their customer service is amazing. Get Nordictrack. Echelon is a NIGHTMARE, but they will tell you over and over how they have “escalated� your issue. But where is my two grand you've had since December????