First time purchase from High Point, First telescope purchase anywhere.
I placed my order back in December with High Point Scientific. I was a little skeptical because they had a mount I wanted for 300 less than anyone else on the internet. (A CGEM DX). I also bought an 8" f/3.9 reflector to sit on top the mount. It was a large order for me, almost $2200 dollars. I received a phone call about 30 minutes later, and I was like "oh here is the bait and switch", but no, it was one of their friend representatives who noticed what I purchased and wanted to call and talk about the order. He reminded me how large the mount was, but I was persistent, this is what I wanted after researching for 6 months. He didn't try to up-sell me, we just had a friend conversation about my goals.
Three months later, the weather had gotten warm (not so fridged) enough in Indiana that I could take the scope out. I went out 3x in with it, after collaminating it at least 15 times until I got it right. I took it outside just a week ago, and no, it would not focus.
I called tech support and talked to a super knowledgeable guy name Greg (I believe) and he reminded me I bought an Astrograph (which I purposely did to use for astrophotography).... After a few minutes Greg reminded me I needed to use the 2" extention ring when using it for visual astronomy. 5 hours worth of headaches, solved in 5 minutes. Greg said call and talk to him anytime if I have any other questions.
They are truly a reputable company with top notch customer service.