Highpoint Scientific is simply fantastic. I recall the iOptron iEQ45 I purchased, my first time purchasing with them. I got a voicemail asking for a call back, i thought there was an issue. However, it was Robert asking about my experience, and if I had used an GEM before. He said he usually calls 1st time buyers to ensure they are getting the right equipment. I was impressed! They have been my go to for astro equipment ever since.