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I have ordered rugs from Safavieh in the past and been pleased. Good quality, looks like the image on the site. I ordered 2 runners in Grey/ Beige
Which is the same as the previous.
When they arrived they were pale blue and cream. Beautiful but the wrong color. Getting ahold of someone for a return has been difficult. No one answered my emails. I forms a customer service number and the process for a return label includes sending pictures and explanation. I still haven’t heard from Safavieh Home. It has been 6 days.
Stay tuned.