Ken & Dana Design

What a great company and with all the phone calls that I made and questions I asked they were a total gem to deal with I was always able to talk with a real person every time.

I have enjoyed every interaction with Ken & Dana Designs. I had to resize my engagement band and there was full transparency on then my ring was ready and when it was about to ship out. When I had questions about a second delivery, they assured me that my band would not depart their facility until I knew I would be home. Their customer service and overall appreciation of their craft is top notch.

Amazing customer service and the ring is beyond perfect. They made the process so easy and exciting. Could not recommend enough.

I cannot possibly express how highly I appreciate Ken & Dana Design. Their customer service, purchase experience, and products are absolutely top tier. Every question I had was answered quickly, professionally, and warmly. They made my fiancé’s dream ring with my budget and I couldn’t be happier. I’m sure you can find some similar products elsewhere too, but I guarantee you won’t have a better experience than with K&D.

I recently purchased a custom ring from Ken & Dana Design and wanted to share my positive experience along with the finished product. My husband and I am extremely satisfied with the quality and design of the ring. I purchased an oval lab diamond from an individual not too long ago. I came across Ken & Dana Design when looking for a jeweler to work with a loose diamond provided by a customer, and they were more than happy to create a custom setting for me. They simply requested for the IGI certificate. Once I sent them this, we went into discussing details. It was such a nerve wracking feeling since I've never had a custom ring done before. The customer service was great during my consultation. They made me feel comfortable in specifying what I was looking for. They also made sure to educate me and were transparent regarding certain details I had requested for that could require ongoing additional maintenance or repair in the future (e. g. , specifically the emerald birthstone accent on the bridge as emeralds are soft). After my consultation and making the purchase to move forward with the project, they provided me with a 2-day shipping label to mail my diamond to them. After that, they sent me renderings based on our consultation. I had some slight feedback about the prongs being less visible from the Birds Eye view, and they immediately responded with a second set of renderings. Once I approved of the second renderings, they provided me with an estimated finish date within 6-7 weeks, but they actually finished it 2 days prior to the finish date! With their 2-days shipping, my ring arrived the day it was projected to finish on. Huge bonus. For anyone looking for custom rings and high quality, I strongly recommend Ken & Dana Design! For a first time customer, I am very pleased with the results. The craftsmanship is superb. I don't feel like I settled with this ring in any way at all. The only feedback I have is that responses during the consultation took longer than preferred. Since all communication was via email, their responses ranged from 24-48 hours. This felt slightly difficult for basic responses here and there, but since I was in no rush for my ring, it wasn't too frustrating. Specs: 4. 82 oval cut, lab grown diamond, 2mm cathedral and tulip basket setting, 14k yellow gold, claw prongs, hand engraved bridge with milgrain, ruby and emerald birthstone accent centered on each side of bridge