hurleyrobertsservice.com

I love my Citizen watch with nylon band, so when the band got old i wanted one just like the old one. This place had it and at a good deal. The description was spot on which made me feel confident in my purchase. Thank You

Ordered a leather watchband for my Citizen watch. The order was processed promptly and the product was exactly right. If/when I need more service for my watch, I will pass on local dealers and also the factory in California, and be back to Hurley Roberts Service.

Thank you for your follow thru. Your customer service has been fabulous.

You received my citizen eco drive H610 watch on March 4 with USPS tracking number 9202 0902 5687 1600 0801 91; and you never did anything for it, replied to my emails or even acknowledged it. I haven’t seen a business that is negligent and disrespectful to customers as you are, it looks like you abandoned your business. As I asked on 3/25/2021, please find my watch and return it to me ASAP without delay. (PS: You deserve 0/5, but I put 4 to get my review posted).

In January, I had left a low review after MONTHS and MONTHS of not getting my watch back, nor any communication/responses to my requests for answers. Shortly thereafter, I had an email from Mark giving me the option of sending my watch back unrepaired (no mention of a $225.00 refund if I chose that option) or they would get to it as soon as they could. I chose to leave it with them, hoping that it would get repaired. TODAY, I received my watch back. Thank you, Mark. I might suggest that you do better with communication when a customer "voices" a concern. The bad review could have been avoided.