Fireplaces Direct

EXCELLENT CUSTOMER SERVICE!!! Nick and the entire Fireplaces Direct team were helpful, friendly, knowledgeable, and great with communication. We greatly appreciated the help with changing our initial order when we decided to change the size of firplace we wanted to purchase. From the fireplaces being shipped out in the estimated timeframe, to sending out additional lava rock when a bag was missing from our order, to resolving the issue with our fireplace not working due to a thermocouple issue, customer service was very responsive and was quick to resolve every issue. I highly recommend purchasing through Fireplaces Direct!

good product and good delivery

Perfect fit, exact replacement. Very happy with this purchase.

Easy order. Quick shipment.

These guys are very helpful and professional. I found their website to be confusing for ordering so I suggest that you place your order directly with a salesperson since it can be confusing.