It's all about customer service.
I had a great experience with Direct Colors and their stain last year. My stamped concrete patio has the effect of terra cotta. Unfortunately, the original stain applied by my contractor had faded away after 20 years of weather. With a little guide from Direct Colors, I was able to give the patio the look it deserved. Move forward a year and another project, my concrete front sidewalk. I chose a red stain that makes the sidewalk look like rich Georgia red clay. Unfortunately I didn't order enough red stain. I quickly got on the web and ordered another gallon. But my flipping back an forth on my computer changed my order. Of course I didn't notice my error until the new stain arrived. I quickly got on the phone to see if Direct Colors could help. Yes they could. I shipped back the unused gallon of stain and got a full refund. I also ordered the correct color so that I could complete my project. My only cost, I had to pay UPS to ship the unused gallon back to Direct Colors. Many thanks to the Customer Service Team for helping me fix my mistake.
My lesson: double check your order form before you execute the transaction. Computers have a way of changing selected items!!! Thank you Direct Colors!