Consistently Good
I don’t write reviews often. However, having been impressed with the service during several purchases over the last few years, I felt they deserved this one.
I have used the chat service to ask questions, outside of business hours and found a human responding. They were knowledgable about products, but when they didn’t know the answers about my order, the question was passed to the someone else and answered very quickly via email.
There was an issue with one of the items on my most recent purchase, after first use, so I expected problems. However, again the response was prompt, friendly and more importantly the item was replaced.
Orders are always actioned quickly and received promptly when they are being dispatched from the UK.
My only criticism is that they obviously have several warehouses and delivery for some take a while longer in transit. Still reasonable and well communicated, however, it would be nice to know which products are available for fastest delivery when ordering.