James Avery Production

I had ordered this item to be delivered. It was to be on October 14th. Instead on that day I received an email saying James Avery had received this package as a return. What! No No No. It was never delivered but in turn it had been sent back. The earrings were a gift for an occasion on October 15th, so that was a little disappointing. I called the number on the email and explained the problem immediately (about 5 in the afternoon). The representative said as soon as they received it that they would send it back again to a P.O. Box address instead. When ordering it originally, I had put a P.O. Box Address, it would not accept it as a valid answer. So maybe something can be looked into concerning that?

It would be very helpful to put the receipt with the shipping included with the package. I got expedited shipping, and I am not sure why. i did not sign up for it , and hope I was not charged for it. Now I will have to wait for my billing statement, or call my credit card company. otherwise, everything was perfect.

Did not receive my package even through I placed for a signature drop off.

I ordered this item to be engraved. It arrived and was not. This was a gift and now I can't give it because I have to take it back. The receipt even has the engraving information but no engraving was done.

Have not received ITEM!