Review of an AWESOME associate in customer service, Amber!! Order #1472851
We would like to take a moment and acknowledge an awesome employee, Amber, who provided exceptional customer service with a cancellation request we had March 2019. We had an unexpected situation arise that forced us to cancel an order we were really excited about and not only was Amber enthusiastic in her effort to help us out, but she was professional, detailed, empathetic and personable....all of the qualities that made us feel so much better in the middle of something so stressful! Her communication was superb and she was ultimately able to really help us out by escalating our issue in which we received a gracious exception to a strict refund policy. We cannot thank her enough for her support and will definitely be making a purchase at Appliances Connection very soon. Thank you again, Amber!