XC Shopify

Great customer service. The fulfilment process was poor; I was billed before the item was shipped and the shipping came 2 weeks late. Plus the wrong accessory was shipped separately. Nonetheless, the customer service reps bent over backwards to support me.

I bought 10 of the X3 Chairs 5 year ago for my office because I was tired of buying my office new chairs every few years. All the employees love them and it has created great employee satisfaction. The chair I was using had a problem within the warranty period of 5 years, and the warranty process was so easy. Totally confirmed my decision to buy these chairs and as we hire new employees - we will be buying more.

Chair is great. Easily adjustable both with the arm rests and the back of the chair height; does not lean very far back though. Was easy to put together if you follow the instruction video on the website. The paper directions weren't as clear and have you doing a different step order than the video so I recommend the video over paper. Not sure if I was supposed to receive the head rest with my order because I did not receive one and I didn't feel like paying another $90 just for a head rest.

Great design, very comfortable

So far so good, we just ordered 3 more chairs