I love the mattress . . which customer service were live
I love the mattress, however because it’s quite difficult to speak with an actual live agent before placing an order, I thought the foundation to get was the Luxury Plush Foundation. I thought the City Bed Fame would also need a foundation. The day it was delivered and assembled, I quickly realized how heavy it was to move when I moved it to make the bed . I quickly chatted with customer service. That’s when I learned that I could have chosen the City Bed Frame, however to return the foundation now and exchange it for the City Bed Frame would have incurred the delivery/set up fee $235 once again plus other charges. This was disappointing. I guess buying a mattress on line without being able to actually speak with someone live didn’t work well for me.