Amazing Machine, and outstanding customer support
My wife and I pre ordered our machine a while back and were thrilled to finally receive it earlier this year. We used it multiple times a day and were immediately in love with the quality and convenience of the machine.
After an update to the machine, we started receiving several errors when trying to brew certain milk based drinks. We contacted customer support, and described our issues. The customer support team was super helpful with explaining how to troubleshoot the errors we were seeing, but unfortunately we could not resolve.
Usually, this is where larger companies might give up and abandon further support, but not Terra Kaffe! Instead of leaving us hanging, they allowed us to send back our machine and they sent us a brand new TK-02.
Since we received our new machine, everything has been running smoothly, and we recommend it to all of our friends!