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Very happy with the sofa. Had a bit of trouble during assembly - at the base of one arm there was a piece of wood sticking out just far enough to where it was stopping the back piece from sliding all the way down into position. Took a solid half hour to figure out what the issue even was, and how to solve it (sliding the back piece down until it hit the obstruction in the arm, and then pulling outwards on the bottom of the arm so that the back could clear the obstruction and slide all the way down). Besides that hiccup, assembly went smoothly. The chocolate brown velvet is beautiful, and the style and proportions of the Essential sofa are perfect. Bench seat is a little firmer than I was expecting, but the good thing about that is the fabric isn’t creasing much after being sat on. I do have cats, they’re behaving themselves for now, but I’m very much expecting to have to order replacement pieces for when the sofa is all scratched up at some future point!

Shipping was in the time specified, about 4 weeks, and the packaging was easy to maneuver by myself. I am very pleased with the rachet tool! It made assembly easy.

Couch came in 10 boxes. Customer service is super responsive!

Beautiful and so comfortable. Easy to assemble. Love the fabric

Staff at Sabai is great