Super company
I ordered a firm Hybrid Plus orthopaedic mattress. The mattress was fine but unfortunately it was not a good choice for our circumstances. It was nothing to do with the mattress itself, but it was our own personal circumstances. It was the first time we have chosen a firm mattress but unfortunately we couldn't sleep on it. Therefore we had to return it.
The company had no hesitation, they only requested photos of the mattress and the reason we were returning.