Modani Furniture

I love it

Incompetent from start to finish.

Bad experience, wrong item delivered, no synchronization between whoever they use for delivery and whoever the “sales” people are. No tracking, no organization, had to text/call the delivery guy directly because Modani’s team unaware. Late night text from delivery driver the night before asking for confirmation. Long process, had to reserve my buildings elevator for them to deliver a several hundred pound wrong size bed (found out when I went to open it) and then reserve the elevators again for them to do a pick up drop off and mind you I have to pay for delivery tarps to go down in my building and all they could say sorry for the inconvenience.

Worst furniture experience if I’m being honest. I ordered a movido bed in grey and like it, looks pretty. However, the experience getting it was horrendous. Ordered online and was expected to be delivered in a week. Fast forward 2 weeks and they said they have to ship it from another warehouse. Another week later they say we got a shipment but we don’t know what it is we think it’s your bed. Now about 3 weeks out, the bed drops 500dollars on sale. I ask for a price adjustment as the bed hasn’t even been delivered. They wouldn’t honor the price change and said they would charge 500 for a cancellation fee. I would never buy again from here after that experience. Which is sad because I liked the furniture, and just bought a brand new house so there goes my business with them. They saved 500 dollars but that also made me empty my 30k+ cart. Won’t even respond the emails for follow-ups