Excellent product and customer support. A+
Very pleased with our new bed. I assembled it myself, took about 8 hours, and I needed my wife's help for just a few minutes to assemble some of the horizontal pieces. Could have been done quicker with 2 people, but I like projects. It's similar to, but slightly more involved, to build than Ikea furniture. Instructions were detailed and I found it helpful to read through them, in detail, before starting the assembly to understand the process and not get too far ahead of myself. Putting the springs in were a bit of a pain, but watching the youtube videos really helped.
I had a few questions and one bad part (washers for the support legs were stuck together). BredaBeds was very responsive and sent the replacement piece very quickly. My wife and I are very pleased and satisfied with the look and extra room our office/gym/guest bedroom has gained. I'm kicking around the idea of putting one in the Master Bedroom. We'll see!