PRODUCTS - orthomattress.com

Cris Meeker was working at the Northridge Ortho location the day I came looking to purchase a new mattress. I had a nightmare of a time over the last 18 months with Sit ‘n Sleep and fully discouraged with the mattress industry. Three of their “high end” mattresses failed inspection, customer service was awful and I finally got them to give me a refund (well mostly, but that’s another horror story). Between the customer service and products. other stores I went looking for a mattress didn’t feel right. Anyway, although I have purchased from Ortho years ago and was happy in the past, I was under the impression that all mattresses were made to not last even a year and no one who sold them even cared or the sales people just felt slimy. That was until Cris helped me. She heard my hesitation on purchasing a mattress, educated me of the differences of the various makers and types and made sure I was fully informed before making a decision. Cris asked me what I was looking for, how I slept and found me the perfect fit! I ended up purchasing not only an Ortho made mattress that still feels like a cloud, I even sprung for the Reverie adjustable frame. Please note, I don’t make much money, but I felt confidence in what Cris was selling and spent nearly $4,000 that day. My experience with Cris and Ortho didn’t end there; I had (well, still having) complications with my Reverie frame and App, so I reached out to Cris multiple times who has made sure that Reverie continued to take care of my issues. She went above and beyond to get them to assist me. Finally, I am currently in my final class in college (Feature Writing, upper division course), and chose to write about the Mattress industry and my experiences over the last couple of years. I reached out to Cris to answer some questions as a subject matter expert and she was more than willing to help and was so transparent with giving me all of the information I was seeking. Cris is an absolute treasure and if it wasn’t for her, I would probably have absolutely zero faith in the industry altogether. I wish I could have a Cris in all of my personal and professional interactions.

Went to the Northridge, Ca. store and was treated right! It's getting rare these days. Went to a competitor and we were a number and it was a cold feeling - left and returned here. FAIR pricing / SINCERE respect / HONESTY Answers.

Great service. Thank you.

Very friendly staff - Helen was awesome.

Very happy with Steve