Outstanding Customer Service from OPTP
Outstanding Customer Service from OPTP
I had a fantastic experience with OPTP and their customer service. I originally ordered the Franklin Mini Roll through Amazon, but the item I received had trouble holding air. Since Amazon doesn't provide direct support for OPTP products, I reached out to OPTP’s customer service myself.
From the moment I called, the process was smooth and supportive. I explained the issue and provided my Amazon order number, and they immediately arranged to send me a replacement—no long back-and-forth, no hassle, just genuine care and efficiency.
Their responsiveness and willingness to make things right made a big impression on me. It’s clear OPTP stands behind their products and values their customers—even when purchases are made through third-party platforms. I highly recommend buying directly from OPTP to take full advantage of their excellent support.