Excellent Client Resolution
I was very impressed with the first order I placed online with SodaStream. I mistakenly ordered the 1 L Fuse Bottle when I intended to order the 1 L Classic Bottle. When my order was delivered, I realized my mistake and called a SodaStream customer service representative. She offered to send me the Classic Bottles with complimentary shipping and I did not need to return the Fuse Bottles. I ended up paying for one of the two-pack Classic bottles but I thought that was more than fair given it was my mistake. The customer service representative noted it was the first time I had ordered online and provided a gesture of appreciation for my mistake. That was impressive!