Customer Service/Delivery
I have a weekly subscription and my delivery almost always arrives on schedule. Recently one of my deliveries was considerably delayed because of a transportation issue. I didn't file a complaint, and decided to wait it out, assuming it would be delivered eventually, which it was.
A few days later, I received a "special delivery", which included a letter apologizing for the delay. This was unexpected and a welcome surprise.
Thanks for being a great company.