123 Security Products

123 Security Products

4.5
Based on 1767 reviews
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Lori

Wonderful Company!

Karen was such a pleasure to deal with. They so kindly donated 2 cameras to our non profit organization. I would highly recommend them!
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Vlad

Buyer

my first business with this site can be safely called Great! Reasonable price combined with speed and accuracy of order fulfillment is what any buyer expects from any seller Thank you, guys
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Theodore H.

Buy here if you want to be ripped off, by the way they only post good reviews on their site

Well Karen has lied then lied to the BBB stating 123 never received my money when Paypal says they did and furthermore she lied in saying that to the BBB because she offered to refund then behind my back just kept the money... THESE PEOPLE ARE FRAUDULENT AND I HAVE HAD TO FILE IC3 COMPLAINTS AGAINST THIS COMPANY AND POSSIBLY AND LAW SUIT...ONLY BUY HERE TO LOSE MONEY, NEVER RECEIVE YOUR ITEM AND GET TOTALLY SCREWED AND LIED TO... 06/16/2020 PREAUTHORIZED WD PAYPAL INST XFER 200616 123SECURITY 575.30 877.99 I am very sorry about that. I see Amy's note to use that item to fill your order but it was already taken from our stock to fill an order by the Warehouse team. I can refund this immediately if you prefer. I extend all our apologies and will talk to Amy. -- Karen F ask@123securityproducts.com Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. How would you rate my reply? Great Okay Not Good {#HS:1203662719-27956#} On Tue, Jun 23, 2020 at 7:23 PM EDT, Theodore Hudson wrote: FYI just part of the chat transcript when ordering where I was lied to lol ;)... You if you do have these today I will buy atleast one pack of them Amy i only know what we have at 123 security products You k do you have these in stock at your place? You if you can verify that you do have these I will buy atleast one You https://www.123securityproducts.com/nc4200us.html Amy we have 1 4200 in stock now. You can I have it lol You I can buy it through the site right Amy or I can help you You well I am going to use PayPal, I can just order it through you with paypal? Amy sure You Im on that page it has all my info there already You Ill just buy it through the site and hope for the best lol ;) Amy can you tell me the order number as they are holding it for me . You 41104424 Amy ok You do I need to do anything else? You if you would send me a reminder when you have more in as well You oh I was wating on you lol Amy no your all set You k ty ty Amy you're welcome On Tue, Jun 23, 2020 at 6:53 PM EDT, Theodore Hudson wrote: I could easily go buy the 2 cams I need for 549.00 at Best Buy currently through Sunday, but I am really reluctant to wait after being lied to and seeing the reviews about cases such as mine, I just want the cams sent this week or cancel my order On Tue, Jun 23, 2020 at 6:49 PM EDT, Theodore Hudson wrote: I have inquired a few times about my order and I even asked before ordering and gave my order number to Amy to confirm before buying that was in stock... I understand about stock and things, but was told you did have it only after placing and waiting for the tracking that it would be another 2 or 3 weeks after a week... I have since been online and seems you have many reviews for doing this to the customer as you have done in my case. I am an easy going customer love to save money so it's ok, I just do not want to be lied to though, I need to know for sure when my product will be stocked and sent out as my plan comes up for renewal with google at the end of this month and I do need to get the cams installed as Best Buy does have them in stock for about the same price currently. Please have Amy find out for sure and give me an exact date as to when these items will be shipped or I need to cancel if the items are not shipped by the end of this week, because I am disabled and have to have someone come install them and do not want to be waiting to have the people install just because I was lied to about them being in stock in the first place... I am purchasing 2 more today and would have bought them through you guys if in fact you would have told me the truth about having them in the first place if you even did... I am not trying to be difficult, but I was lied to to begin with about them in stock and now after a week given a date of about 2 to 3 weeks that didnt sound very promising... I'll give you till the end of this week (June 26th) or you can cancel my order and refund my money, because I don't work on maybe time, I have to have a definite order time stock etc, I just do not do business that way and after reading some of your reviews it appears you have been doing this or it is a common practice. Theo Bear Wed, Jun 24, 11:31 AM (6 days ago) to 123 Yes mam, I need it refunded to my updated Paypal account, I have told Amy and well and given her the correct updated information, DO NOT send the refund to the gmail address as it will not process... The updated Paypal address is: Pheonyx77@hotmail.com, I have sent a request to this email from that Paypal as well under my name Ted Hudson as Theodore and Ted are one in the same and signed legally, I will provide a copy of my ID as well and have updated this info with Paypal, if you have any questions or concerns please feel free to contact me here or call 316-550-8335. Amy said she would have the refund processed today, can you make sure the refund gets processed and send me a confirmation email when it is done? I am sorry and do understand things happen in stock, but I do have installations coming out next week so it's a pickle for me lol. I would do business again with ya, just a minor setback, but I suggest maybe telling someone if possible or give a reasonable time estimate on stock when asked before purchasing, but it really is minor I just have other obligations at the moment and with July 4th really need my property watched and the cams put up by then ;). Thanks, Theodore (Ted) Hudson 123 Security Support Wed, Jun 24, 12:21 PM (6 days ago) to me we refund the paypal transaction not an email. -- Karen F ask@123securityproducts.com Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. How would you rate my reply? Great Okay Not Good {#HS:1203662719-27956#} Theo Bear Wed, Jun 24, 12:27 PM (6 days ago) to 123 Ok, but that account is closed and my new paypal is the one I had sent lol, so how do you suggest I get my money back? Paypal said to contact you and give the updated info to you??? Theo Bear Wed, Jun 24, 12:28 PM (6 days ago) to 123 If you need confirmation on everything I can contact paypal, but they said to go about it through the seller? Theo Bear Wed, Jun 24, 2:47 PM (6 days ago) to 123 Thanks for talking to me Karen, you were correct on that, it's just that Paypal doesn't really keep the same rep it cycles when working with them and Paypal really doesn't seem to know what is going on and give straight answers and I took it out on you galz... my bank account that is listed on both paypal accounts is the same, but even than you were correct the bank on returns wants funded back to the same source, so it's up to paypal to either fund it back at that point to the bank or paper check, but they said should just go back in my bank even though account is closed... So I totally understand and do apologize to you and Amy for my incompetence on the deal and didn't mean to insult your authority on the situation as I know you have to follow your protocols it was totally my fault for updating my info so soon, but my old Paypal showed everything processed so I though it was good lol ;)... If you would when it's gets resolved please shoot me an email with that info so I can let my bank know to watch for it, I can talk to Paypal all day, but they do not do much lol... Talked to the bank they will watch for it as well so they know as well what the situation is.... Once again Im sorry for being a butthole you totally had good intentions and I misread into some of the horror stories online, but that's with anything people don't know how to admit when they are wrong, but in this case I was and I am sorry totally to you and Amy ;)... If you need any more information please call or write me... (I am going to need more cams down the road for the lake ;)). Thanks, Theodore (Ted) Hudson 316-550-8335 Customer Service Mon 6/15/2020 1:06 PM ? ? ? ? To: Theodore Hudson Jeanette replied Jun 15, 2:06pm 123 is our sister company and we too sell the same ones: https://www.surveillance-video.com/camera-nc4200us.html They are not in stock at our warehouse so they have to be ordered in but the MFR is backed up on orders right now so we could be looking at a few weeks to get to you. -- Jeanette S 800-955-5201 ext 158 support@surveillance-video.com www.surveillance-video.com How would you rate the support you received? Great Okay Not Good Theodore Hudson replied Jun 15, 1:59pm I actually want to get these packs here because they contain the updated cameras ... https://www.123securityproducts.com/nc4200us.html?gclid=Cj0KCQjwuJz3BRDTARIsAMg-HxXwnKAH72gr1U2dIF7hqhPV0TVm8d_wzf3oz5gxZ5mDy-3iZT4lNWcaAjNvEALw_wcB Nest NC4200US 2 Megapixel Google Nest Cam IQ Outdoor Security Camera (2-Pack) Nest NC4200US 2 Megapixel Google Nest Cam IQ Outdoor Security Camera (2-Pack), Fast Shipping, 24/7 Support, Call (866) 440-2288 www.123securityproducts.com Theodore Hudson replied Jun 15, 1:58pm Np, is there a way to see if you do in fact have these in stock?? Jeanette replied Jun 15, 12:02pm Hello, We cannot price match on Google items unfortunately. We would love to take your money :) but unfortunately that is one product I cannot do anything on. Sorry for the inconvenience. -- Jeanette S 800-955-5201 ext 158 support@surveillance-video.com www.surveillance-video.com Theodore replied Jun 14, 3:23am Visitor: I know Best Buy Price matches and will most likely price match, but I am trying to get a deal on 3 nest IQ outdoor cameras and I don't think they will do that... Are you guys able to make me a great package deal on 3 nest IQ outdoor cameras that I just cannot refuse lol... The cheapest I can find them online are at this site https://www.pritere.com/products/google-nest-cam-iq-outdoor-security-camera?variant=34326523936901 ... Are you able to price match this site? If you buy 3 on this site they give another 10% discount... Are you able to do that on 3 of them??? Please let me know, I need someone to take my money lol ;) Today’s chat with Amy Hey, If you’ve got any other questions, feel free to hit reply and continue the conversation. Here’s a copy of your discussion You https://www.surveillance-video.com/camera-nc4200us.html ... Is this your sister company or is your company different from this one? Amy joined the chat Amy Hello, yes sister company You ok lol Iv only found one other listing on the net and havnt heard back yet to see if you can price match or not You https://www.pritere.com/products/google-nest-cam-iq-outdoor-security-camera?variant=34326523936901 You and also the 2 pack the NC4200US model you have listed are the updated nest cams, I noticed on the single IQ models you sell that those are the NC 4101US versions which are the older IQ cams You I need 3 of them, so I dont know I may have to end up buying 2 2 packs lol You And Best Buy would not price match your price they are very selective lol, only other chain stores You are you going to carry any single Nest IQ outdoor model NC4100US soon? Amy We are receiving back order shipment this week. You cool, well you do have the 4200US 2 packs in stock obviously correct? Amy We don't have this in stock as yet. Maybe today or this week. I can assist you in ordering them. You ok, well I was waiting on an email back actually from a Jeanette I think it was to see if they would get closer to the price of the other site that had the NC4100US for sale at 253.33, and you also get 10 percent off there if ya buy 3 items... here is the site... https://www.pritere.com/products/google-nest-cam-iq-outdoor-security-camera?variant=34326523936901 ... You I emailed your sister company earlier to see, but have not heard back yet You I can buy 3 there delivered at about $670 Amy let me check our price You k, ya if they got really good on 2 2 packs I might just buy 2 2 packs but it'd have to be a sweet deal ;) Amy https://www.123securityproducts.com/nc4200us.html You yes that's correct You I really need 3 of those cams You but at the same time the single IQ cams you sell are the older version as well You or the ones on the single cam ad are listed that way anyways as 4101s, but the 4200 package is 2 4100 cams obviously You there are 2 IQ cam models Amy we are getting a back ordered shipment today. Amy which ones would you like to purchase? You of the 4200 2 pack? You well I do not want any 4101s lol You My issue atm is either buying here or there and only needing 3 of them I am either going to have to buy 2 2 packs to get the correct models or buy those at the other place, can they price match the other company? You I'll check my email to see if they have emailed back yet from your sister company Amy Ok, my name is Amy. my email is amy.l@123securityproducts.com You no email back from Jeanette at the other company You are you able to see if they will price match on those? You and if I bought 2 2pack IQ outdoor cams from your company would they give me a better deal? You if your buy 4 of them from the other website, on 4 items you receive 10 percent off as well and they have the pricing best on each cam by 25$ as well You in theory if I buy from the other place 3 cams would be about $670 and 4 would be about $915, so if I was going to buy 2 2pack (4 IQ cams) from your company would you price match them or give a better deal? Amy we are very competitive. Amy i surely can assist you with ordering these. You k You https://www.pritere.com/products/google-nest-cam-iq-outdoor-security-camera?variant=34326523936901 Amy what would you like to order? You https://www.123securityproducts.com/nc4200us.html?gclid=Cj0KCQjwuJz3BRDTARIsAMg-HxXwnKAH72gr1U2dIF7hqhPV0TVm8d_wzf3oz5gxZ5mDy-3iZT4lNWcaAjNvEALw_wcB You and these are the same cams in your 2 pack listed for cheaper on this site ... https://www.pritere.com/products/google-nest-cam-iq-outdoor-security-camera?variant=34326523936901 You you sell the single cam model 4101 which are the only ones I am not interested in, but the 2 packs you have the NC4200US are the correct updated models You so if they can price match I am interested in buying possibly atleast 1 maybe 2 2 packs You please let me know if they can do 2 2 packs of the NC4200US nest models for 9 to $950 and I will buy from you Amy we are a separate company. I can assist you with our prices. You cool You ya I just received the email back from Jeanette as well, they do not want to price match so if you can give me a better deal or close to that other site I will buy from your company ;) You otherwise I am stuck buying a 2 pack from one company then from another lol... I'd rather get them all in one stop You Make me a sweet deal I can't refuse Amy ;0 Amy thats the best price I can do. Where is this shipping o? You are you able to find a 4100US model or do you only sell the singles as the older model 4101??? Amy checking for you You cool if your able to find one as a single in the 4100 model and then I buy a 2 pack I'll buy those, but I do not want the 4101 model at all those are outdated Amy I can get you 4100 model for 425.00 each You wow, that's pricey I can get them from ebay new about 330 or so You the ones you have listed in the 2 packs are 4100s lol why so much? You that other site only wants 253 a piece though for them, I am still waiting to see if they respond You they have no phone number listed so the 253 ones kinda got me wondering but they use paypal Amy this is the best price you would have them end of june. You ok well I tell you what if I do not hear nothing from that site I will just go ahead and buy one later today You one of the 2 packs for now You but those are in fact as advertised the NC4200US model 2 packs correct? Amy you can either email me at amy.l@123securityproducts.com Amy or my phone number is 646-293-6564 You k, but the 2 pack iq outdoors these are have the NC4200US listing correct ... https://www.123securityproducts.com/nc4200us.html?gclid=Cj0KCQjwuJz3BRDTARIsAMg-HxXwnKAH72gr1U2dIF7hqhPV0TVm8d_wzf3oz5gxZ5mDy-3iZT4lNWcaAjNvEALw_wcB You I meant those do have the 4200 listing ;) Amy we got a big shipment today. Please let me know how I can assist you. You and FYI as well the 4100s are IP66 and 4101's are IP65, but yes I need one of the 4200 packs Amy Are you ready to place the order now? You ya Amy ok what would you like to order? You https://www.123securityproducts.com/nc4200us.html?gclid=Cj0KCQjwuJz3BRDTARIsAMg-HxXwnKAH72gr1U2dIF7hqhPV0TVm8d_wzf3oz5gxZ5mDy-3iZT4lNWcaAjNvEALw_wcB You you said you got these in stock today correct? Amy we should of. I am not in the shipping department. You is there a way to find out You Just wondering if you can find out I know your sister company does not have them at their warehouse do you? You if you do have these today I will buy atleast one pack of them Amy i only know what we have at 123 security products You k do you have these in stock at your place? You if you can verify that you do have these I will buy atleast one You https://www.123securityproducts.com/nc4200us.html Amy we have 1 4200 in stock now. You can I have it lol You I can buy it through the site right Amy or I can help you You well I am going to use PayPal, I can just order it through you with paypal? Amy sure You Im on that page it has all my info there already You Ill just buy it through the site and hope for the best lol ;) Amy can you tell me the order number as they are holding it for me . You 41104424 Amy ok You do I need to do anything else? You if you would send me a reminder when you have more in as well You oh I was wating on you lol Amy no your all set You k ty ty Amy you're welcome Today’s chat with Amy Hey, If you’ve got any other questions, feel free to hit reply and continue the conversation. Here’s a copy of your discussion You Curious about tracking number? Or if sent already please disregard Amy joined the chat Amy whats your order? You Hi Amy ;), sure hang on You 41104424 Amy no tracking yet. Amy As soon as your order ships you will get tracking. You oh ok lol ;) You ty ty is everything ok with that order? Amy yes just waiing for it to come in from the many=ufacturer. Amy manufacturer You k, I thought they had 1 left that day, but it's ok ;) Amy is there anything elseI acan assist you with? Amy else You no mam, sry I left this open on accident ;) Amy Have a great day Amy ended the chat waiting the outcome of an order Review by Anonymous User Still keeping the hope, but wondering if what I read was true about how many people are lied to about stock and inventory... Amy we got a big shipment today. Please let me know how I can assist you. You and FYI as well the 4100s are IP66 and 4101's are IP65, but yes I need one of the 4200 packs Amy Are you ready to place the order now? You ya Amy ok what would you like to order? You https://www.123securityproducts.com/nc4200us.html?gclid=Cj0KCQjwuJz3BRDTARIsAMg-HxXwnKAH72gr1U2dIF7hqhPV0TVm8d_wzf3oz5gxZ5mDy-3iZT4lNWcaAjNvEALw_wcB You you said you got these in stock today correct? Amy we should of. I am not in the shipping department. You is there a way to find out You Just wondering if you can find out I know your sister company does not have them at their warehouse do you? You if you do have these today I will buy atleast one pack of them Amy i only know what we have at 123 security products You k do you have these in stock at your place? You if you can verify that you do have these I will buy atleast one You https://www.123securityproducts.com/nc4200us.html Amy we have 1 4200 in stock now. You can I have it lol You I can buy it through the site right Amy or I can help you You well I am going to use PayPal, I can just order it through you with paypal? Amy sure You Im on that page it has all my info there already You Ill just buy it through the site and hope for the best lol ;) Amy can you tell me the order number as they are holding it for me . You 41104424 Amy ok You do I need to do anything else? You if you would send me a reminder when you have more in as well You oh I was wating on you lol Amy no your all set You k ty ty Amy you're welcome and then this was today after inquiring about the status a week later :(... You Hi, I was wondering if they had a time frame when they would be filling order #41104424 , my nest account renews the end of this month and I was going to do the annual plan and I still needed a few more and found that best buy atm has some cheap on sale too ;) Amy joined the chat Amy Hello, let me check on this for you. Amy This is coming in drips and drabs. We don't have tracking yet as soon as we do you'll be notified. You do they have a time atleast when next shipment is You I will probably go ahead and renew with the annual anyways but was curious trying to get everything installed all at once Amy 2-3 weeks You you still got best buy beat on the price when you figure the taxes into it ;) You k, that's cool ;) You they have the 2 pack at 549 Amy anything else I can help you with You no mam ty ty ;) Amy your welcome. have a great day! Please let me know something and that this will not be an ongoing issue of cat and mouse and putting me off about an order that was supposed to be fillable the day I had ordered it :(... Today’s chat with Amy Hey, If you’ve got any other questions, feel free to hit reply and continue the conversation. Here’s a copy of your discussion You I guess they are going to refund my purchase due to not in stock and will not be for a while... it's not a biggy, but just do not like not knowing some kind of time frame, but I need it refunded to my main paypal because I have consilidated my accounts Amy joined the chat Amy Good Morning You Hi Amy You I guess Karen said those will not be in for a while, so she suggested refunding, but I need it applied to my original paypal, because I have closed my other one and consolidated ;) Amy Unfortunately, they will be by the end of July. You can wait or I can give you a refund. You well, that's a little far off, if I would have known , but I have people coming out next week :(, I am not mad or anything I am still willing to buy down the road and I do get it about stock really it's no biggy, I just have people coming next week lol ;) You but ya best buy does have thejm in stock I n eed them put up soon, here is my original paypal info: Pheonyx77@hotmail.com Amy I understand. Amy I will have this done for you. You espcecially with the 4tgh coming up where i live many people going to the lake ;) You k, I do appreciate it, and I would buy from ya guys just maybe track stock or shipments lil better ;) You when should I see this on my new paypal? You Good news is too, there is another stimulus coming ;) Amy It will be done today You please send me a confirmation when it is done so I can check the correct paypal and make sure ;) You if it sent to the old one it shouldnt even process, but I want to be sure it's to my updated one ;) Amy will do T H Wed 6/24/2020 8:10 AM ? Reply ? Reply all ? Forward ? More actions To: 123 Security Support ya I will have to have to refund it to my original Paypal account (pheonyx77@hotmail.com), here is my original Paypal account as my other one (pheonyx77@gmail.com) is closed...
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Theodore H.

Karen made it right and was correct

I have to rescend my other review as I was wrong, in the stock when ordering I had placed it instead of letting Amy help me with it and I totally blamed her for the item not in stock after the fact and the return issue I had I actually caused when trying to consolidate and update my paypal and I blamed then for it which was wrong... I am here to make it right, I did speak with Karen and the bank and she was correct so I need to publicly apologize for blaming them... I would do business with them again, but let them take my order personally so I do not make the mistakes I did in this situation again lol... Karen thank you for looking into it and taking the time to talk to me to hear my apology, and Amy and I am sorry I had blamed you as well... Sometimes the buyer makes mistakes ;)
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Allen M.

Excellent customer service

I would like to thank Amy and Maureen for their ex exceptional customer service during my purchase and return of my LPR camera. When the need arise I will not hesitate to use 123 Security Products again.
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