www.emmylondon.com

Great

I am a size 9 and Emmy was recommended as being able to cater. In the shop I tried on size 9 and they were a bit too big. Emmy recommended getting an 8.5 wide instead which I ordered. Lovely looking shoes. First problem was instead of taking 6 weeks they were late and I had to organise (and pay for) delivery (even though lateness was not my fault) So late, they missed my dress fittings! When they did arrive they were marked Size 8 wide on the sole. I tried them on and they felt very tight - nothing like in the shop. I contacted the shop to say I had been sent the wrong size but they said even though they were marked size 8 they were indeed 8.5’s!!!! Well how confusing!!! Have you ever heard the like? On my wedding day, just a couple of weeks later, I barely had the shoes on as I could not walk in them - too small. I had to switched to other shoes as soon as I was at the reception. A total waste of more than £400. Walking down the aisle was such a painful experience. Not sure I could possibly recommend. I only give one star because the shoes were beautiful in a block heel style - a style I had so wanted otherwise I would not give any stars at all given the late arrival , not even offering to pay for delivery charges and sending the wrong size and then denying it!!!

I paid almost £400 for shoes that arrived with tiny holes in the shoes and Emmy confirmed that I had been sent a pair that had been tried on in the boutique. I then had to wait several weeks for new ones to be made and didn’t have them in time for my wedding dress fitting sadly. I asked if they could put a rush on to make my dress fitting as this was their mistake and they said no. I asked for a credit to be refunded as a goodwill gesture as they knowingly sent me a used pair but disappointedly they refused after a director said no. The replacement shoes are very pretty and in good condition - at the price I paid, this is what I expected in the first place. This is what anyone would expect. Shoes from ASOS arrive in perfect condition so I expected a pair that cost almost £400 would be the same! Based on this negative experience, I wouldn’t have any confidence in buying again from Emmy.