otaa.com

Great service - thank you.

Excellent, quality and super fast customer service. Happy i found this company!

I did not initially see the link to the sizes available for bow ties and asked where they could be found. The responder was considerate and resisted the opportunity to make me feel more stupid! I found the sizing information and ordered a beautiful bow tie-coming soon. David T.

Fair dinkum, Otaa’s customer service is a bloody ripper! I was keen to get a specific tie and pocket square sorted for my sister's upcoming wedding in Wisconsin—strictly following the groom's orders for us groomsmen. But the website was having a mare at first, reckoning it couldn't ship to me in the States. I kept checking back until the best man gave me a shout that his order finally went through. I hopped straight on, and bingo, I was able to place mine too. With all the faffing about, I completely forgot to chuck in the 10% welcome promo code I’d signed up for. I flicked Otaa a quick reply to my original support email to say the order was successful but I’d missed the discount. They didn't muck around—they replied straight away and refunded the 10% back to my card, no worries at all. Bloody legends! Stoked to get the gear.

Ben was great